Evidence, Metrics, and Iteration
Interview teams and guests before opening, then again after ninety days. Compare expectations, friction points, and emotional language to confirm the story is landing and identify chapters that need revision.
Evidence, Metrics, and Iteration
Use heat maps, point-of-sale data, and queue analytics to see where attention sticks or leaks. Align high-value products with narrative hotspots so commerce feels natural, not forced, and visitors feel expertly guided.